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September 15, 2004


(Ventura, CA.) - Good Sam VIP Insurance Keeps RV Customers Moving With Unique Mobile Storm Units in Response to Recent Florida Hurricanes.

Rapid Response units Stand ready to meet the challenge of a third major storm, Hurricane Ivan.


To view this press release via the Internet, simply click on the link below or copy and paste to your browser:

http://www.affinitygroup.com/newsoutput.cfm?ID=875071

Should you have any questions, please feel free to contact me.

Thanks,

Julie Calzone
President/CEO
Calzone & Associates
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Lafayette Atlanta New Orleans
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337.235.2924 ext. 3 jcalzone@calzone.com
337.237.0556 (fax) www.calzone.com
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FOR IMMEDIATE RELEASE:

Good Sam VIP Insurance Keeps RV Customers Moving With Unique Mobile Storm Units in Response to Recent Florida Hurricanes
Rapid Response Unit Stands Ready to Meet the Challenge of a Third Major Storm, Hurricane Ivan.
(Ventura, CA.) -- With 120-mile-per-hour winds and devastating force, Hurricane Charley ripped into the Alligator Mobile Home Park in Punta Gorda, Florida earlier in the month. If the destruction wasn't enough, just two weeks later Hurricane Frances hit Florida's East Coast with 100 mile-per-hour winds. RVs were overturned, belongings strewn for hundreds of yards, and in its wake, hundreds of RVers were left homeless and stranded, their lives threatened to come to a screeching halt.
In response, Good Sam VIP Insurance dispatched its Mobile Storm Unit, a crack force of claims adjusters with specialized RV and storm experience, and a cadre of repair trucks armed with everything necessary to make on-the-spot decisions or repairs to get people's lives moving again. In addition, prior to each storm, Good Sam VIP Insurance initiated proactive outbound calls to customers in anticipated disaster areas advising them of precautions they should take now, letting them know that help is on the way, and providing important claims reporting information.
"We were ready when Hurricane Charley reared its head and we're ready now to deal with the aftermath of Frances," said John Urankar, Chief Claims and Policy Services Officer at GMAC Insurance, the underwriter of Good Sam VIP Insurance. "Our teams were assembled and ready to go within 24 hours of each storm. Within hours of each storm's passing, we were on the scene writing checks, repairing windshields and lifting overturned vehicles. Whatever we could do to help our customers get up and go."
The Good Sam VIP Insurance is poised to respond to Hurricane Ivan, which is predicted to make landfall on the Florida coast. "Three major hurricanes in just a few weeks presents us with some extraordinary challenges," said Uranker. "We're prepared and ready to meet the challenge of number three."
Good Sam VIP Insurance Rapid Response
When Mobile Storm Units arrived at the scene earlier this month in response to Hurricane Charley and then in response to Hurricane Frances just weeks later, they performed "insurance" triage, assembling a customized game plan for each location. Within hours, the team was conducting initial safety checks and consultations with all policy-holders. The mobile repair unit was dispatched to quickly repair lesser damage, such as windshields, windows, doors and roofs. For more serious damage, adjusters made all arrangements for rigs to be sent to the central Direct Repair Facility. In many instances, advanced payments and temporary field checks for food and other essentials were made on the spot.
According to Urankar, this was just the beginning of Good Sam VIP Insurance's personalized attention. "Our adjusters helped folks move tree limbs, gather belongings and make hotel reservations. When you've had a loss, the last thing you need is to jump through hoops to get help."
Doing What it Takes
While working at the Edgewater RV Park, Mark Williams, a Good Sam VIP Insurance adjuster, noticed a growing number or RVers who had yet to hear from other insurance companies' adjusters. With overturned and totaled RVs, some had no way to find lost and destroyed insurance papers, had little access to phones, and almost no ability to submit photos and proof of damage. That's when Williams acted.
"It was clear they needed help, and they needed it immediately," said Williams. "We took digital photos for everyone so they could get clearance to get their vehicles upright."
Suzy Hackett, Volunteer Disaster Coordinator at the Alligator Mobile Home Park, was responsible for helping members within the park who were affected by the storm. With 46 members residing in the park's shelter waiting for help, the last thing Hackett could think about was dealing with her own RV damage -- which was severe. Seeing her distress, Williams offered to arrange and pay for her unit to be delivered to Good Sam VIP Insurance's Direct Repair Facility.
"The folks at Good Sam VIP Insurance were on-site ready to help me within 24 hours of the storm. Mark has been extremely understanding and helpful along with the rest of the crew," said Hackett. "Mark's offer to deliver my unit to the repair facility was just one example of Good Sam VIP Insurance's compassion and understanding of my situation. They were really trying to help me get back to my life."
A Partnership That Works
The Good Sam VIP Insurance is a money saving RV and auto insurance benefit designed for Good Sam members. The nearly million-member RVers that make up the Good Sam Club were the inspiration for an insurance program that caters to RV owners.
"The hurricane relief efforts are an excellent example of how the program works to help RVers," said Mike Schneider, CEO of the Affinity Group, Inc., parent company of the Good Sam Club. "Although these are extraordinary circumstances, the founding Good Samaritan principles of the Good Sam Club is at work here. The rapid response by the adjusters are a manifestation of the types of things we do for RVers everyday."
About Good Sam VIP Insurance
Good Sam VIP Insurance is offered by GMAC Insurance. GMAC Insurance is one of the largest automobile insurers in the United States and is a wholly owned subsidiary of the General Motors Acceptance Corporation (GMAC), which operates 100 offices in the United States, Canada, Europe, Latin America and Asia. GMAC Insurance Personal Lines offers automobile, RV, motorcycle and specialty vehicle insurance, as well as homeowners insurance to consumers through a number of distribution channels, including independent agents and a 24-hour, toll-free claims hotline available 365 days a year, GMAC Insurance provides superior claims service for its customers. Additional information is available at www.gmacinsurance.com.

Contact: Julie Calzone/CEO/Calzone & Associates
337-235-2924 x3 jcalzone@calzone.com
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