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July 17, 2013


For Immediate Release


Media Contact:

Julie Calzone

(337) 235-2924 ext. 18

jcalzone@calzone.com


Total Network Technologies Contact:

Lee Knott

(337) 232-2525

dispatch@totalnetworktek.com


Maintenance Agreements: Proactive Solutions to Keep Your Data Systems Up To Date


(Lafayette, La.) - Total Network Technologies offers an array of maintenance agreements to help businesses' data systems run at their top potential.


Preventative Maintenance


One of Total Network Technologies' skilled technicians will ensure that each covered system has all of the necessary software updates, perform periodical hardware and software health checks, and verify that your systems and data are properly protected in the event of virus attacks or hardware failure.


Remedial Maintenance


Total Network Technologies technicians are always on the look out to prevent downtime causing issues before they happen to make sure you stay up and running. If during the course of their preventative maintenance an issue is noticed, they will work to resolve it quickly before you even have to notice it might become an issue.


Problem Resolution


Sometimes the unexpected happens and there is nothing you can do to prevent it. When that happens, Total Network Technologies technicians are ready to find resolutions to get you back up and running as soon as possible.


Reduced Rates and Priority Support


Total Network Technologies' goal is to make sure that you receive fast, quality service for great prices. Their commitment to providing excellent customer service is only exceeded by their commitment to quality.


Frequently Asked Questions


What systems will this agreement cover?


Total Network Technologies' standard agreements can include computers, servers, virtual machines, network devices, network printers, and phone systems. If it connects to your network, it will probably be covered.


How often will Total Network Technologies maintain these systems?


One of Total Network Technologies' representatives will work with you directly to find a schedule that is suited best for your company. They understand that no two companies are exactly the same, so each of their maintanance agreements is custom fit for each company's needs. Total Network Technologies will set up recurring scheduled day(s) for their technicians to come out to your site and perform the necessary tasks. This way, you know when to expect maintenance and Total Network Technologies can work to limit the interruptions to your staff and daily tasks.


What happens if something happens outside of my scheduled maintenance day?


Included in your agreement is a predetermined pool of service hours which you can use at any time outside of your scheduled day. Total Network Technologies staff will be more than happy to work with you to schedule technicians to quickly resolve priority issues as they arise.


What if an issue arises that isn't covered or I have a large project coming up?


Total Network Technologies is always willing to assist with your needs, no matter what. In the event that a situation doesn't fit within the covered maintenance agreeent, Total Network Technologies will work with you to find a suitable solution, such as discounted service rates or prepaid block time. Total Network Technologies' goal is to make sure your company keeps running smoothly and will do whatever it takes to help you.


How much does it cost?


This is entirely dependent on the number of systems that you want covered. Total Network Technologies can even send out a technician to inventory your site and provide you with a number of systems eligible for coverage and provide you with estimated pricing per item. That way you can decide exactly which items you want us to worry about for you.


For more information, call 337-232-2525 or email tntsales@totalnetworktek.com.


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